A note before you decide: The following information applies to purchases made through melzia.store.
Checkout methods
In particular, Available payment methods are displayed during checkout and may vary by country, currency or device. We cannot guarantee that a particular wallet or card type will appear for every shopper. Contacting us early gives us more time to look into a problem.
Authorization and confirmation
Our guidance is this: Your payment provider may place an authorization hold or require additional verification. A successful checkout generates an order record; if you are unsure whether payment succeeded, check your confirmation email before placing a second order. The details shown for a particular product take precedence over general styling suggestions.
Currency and conversion
Please note that Prices are shown in the currency selected or displayed by the store. If your bank bills in another currency, it may apply an exchange rate or international transaction fee outside our control. Please keep photographs and correspondence until the issue is resolved.
Security
As a general rule, Payment details are processed through payment service providers. Never email us a card number, card security code, password or one-time authentication code. Contact your bank directly about an unfamiliar charge. A brief message with the order number helps us find the correct record.
Taxes and charges
When preparing an order, Applicable taxes and shipping charges collected by the store are presented at checkout. Destination-specific import charges may be assessed separately unless explicitly shown as included. This information is intended to make the process predictable rather than promise an outcome in every circumstance.
Declined or duplicate charges
For active families, A declined payment may result from issuer rules, incorrect details or security checks. Some pending holds disappear without settling; contact your bank if a hold persists. If you believe you were charged twice, send us the order details without sensitive card data. You may want to retain the shipping or transaction confirmation for your records.
Refund route
To make the process clear, Approved refunds normally return to the original payment instrument. We cannot control how quickly a bank or card issuer posts the credit. We will assess individual cases based on the order details and applicable law.
For a question specific to your purchase, our team can review the order information at info@melzia.store.